Privacy Policy

This policy explains what personal information Window Aid Group Ltd collects, why we collect it, how we use it, and the rights you have over it.

Last updated: 30 August 2026

Window Aid Group Ltd is the data controller for the personal information described in this policy. We are committed to handling your information lawfully, fairly, and transparently in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We only collect information we genuinely need in order to respond to enquiries and deliver our services.

Contact details you give us — name, organisation, email address, telephone number, and property or site address
Enquiry details — descriptions of the works required, and any photographs you choose to upload
Correspondence — emails, messages, and notes of telephone conversations
Records of works carried out at your property or site, including photographic records
Technical information collected automatically when you visit this website, such as your IP address and browser type

Why We Use It

To respond to your enquiry and provide a quotation
To arrange, carry out, and document works
To keep records required for insurance, warranty, health and safety, and accounting purposes
To send you information you have asked to receive, such as our newsletter
To maintain the security and performance of this website

Our Lawful Basis

We rely on legitimate interests to respond to enquiries and manage our business relationship with you; on contract where we are carrying out works you have instructed; on legal obligation where records must be retained for tax, insurance, or health and safety reasons; and on consent for optional marketing communications, which you may withdraw at any time.

Sharing Your Information

We do not sell your personal information, and we do not share it for marketing purposes. We may share it with subcontractors or suppliers where this is necessary to complete works at your property, with our insurers or professional advisers, and with authorities where we are legally required to do so. Anyone who processes information on our behalf is required to keep it secure and to use it only for the purpose we have specified.

How Long We Keep It

Enquiries that do not proceed are held for up to two years. Records of works carried out, including photographic records and related correspondence, are held for six years after completion in order to meet insurance, warranty, and accounting requirements. Marketing contact details are held until you ask us to remove them.

Your Rights

You have the right to ask us for a copy of the personal information we hold about you, to have inaccurate information corrected, to ask us to delete information where we no longer have a reason to keep it, to object to or restrict how we use it, and to withdraw consent to marketing at any time. To exercise any of these rights, contact us using the details below and we will respond within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk. We would ask that you raise the matter with us first so we have the chance to put it right.

Security

We take appropriate technical and organisational measures to protect your information against loss, misuse, and unauthorised access. Access to personal information within our business is limited to those who need it in order to do their work.

Changes to This Policy

We may update this policy from time to time. Any changes will be published on this page with a revised date.

How to Contact Us

Window Aid Group Ltd
Registered Office: 30 Adair Road, Portsmouth, PO4 9PH
Registered in England and Wales. Company No. 16952496.
Email: info@windowaidgroup.co.uk
Telephone: 02392 740408

Questions about this policy?